Last Updated: October 2024
Introduction
mist-yard is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our website and services.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, including:
- Contact details such as name and email address
- Property preferences and requirements
- Communication records from enquiries and consultations
- Service history and engagement records
We also collect certain information automatically when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
The information we collect is used for the following purposes:
- Providing property search and consultation services
- Responding to enquiries and communications
- Improving our website functionality and user experience
- Sending service-related communications
- Complying with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: Processing required to fulfil services you have requested
- Legitimate interests: Processing necessary for our business operations, provided these do not override your rights
- Consent: Where you have explicitly agreed to specific processing activities
- Legal obligation: Processing required to comply with applicable laws
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for six years following the conclusion of our engagement. Website analytics data is retained in anonymised form.
Data Sharing
We do not sell your personal information to third parties. We may share data with:
- Service providers who assist in operating our website and delivering services
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
All third parties are contractually obligated to protect your data and use it only for specified purposes.
Your Rights
Under applicable data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict certain processing activities
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to maintain effective protection.
International Transfers
Your data is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date of the most recent revision will be indicated at the top of this page. We encourage you to review this policy regularly.
Contact Information
For questions about this Privacy Policy or our data practices, please contact us at:
mist-yard
47 Spinningfields Square
Manchester, M3 3JE
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.